Airbnb Inc. is making adjustments to its refund policy in an attempt to balance the needs of hosts and guests on its home-sharing site amid the global coronavirus outbreak that has severely reduced travel demand. The San Francisco-based startup said it will reward hosts who are more flexible or generous on offering refunds. The company will offer promotions for those listings to drive new bookings and will waive the standard 3% host fee on new reservations for those listings through June 1, Bloomberg reported.
Since the World Health Organization declared a global health emergency for the Coronavirus (COVID-19) outbreak in late January, Airbnb has been closely monitoring official news and guidance in order to support community of hosts, guests, and employees around the world.
Airbnb announced “More Flexible Reservations”, a suite of tools and programs that company developed to help hosts and guests navigate uncertainty and meet their needs to cancel or postpone their hosting and travel plans.
While it is clear that the Coronavirus will have an impact on the entire travel and tourism industry, we believe travel will recover in the long run. It is one of the largest and most resilient industries in the world. We are committed to doing everything we can to support all of our stakeholders in this unique business model, Airbnb wrote.
For detailed information visit: https://news.airbnb.com/more-flexible-reservations-in-times-of-uncertainty/
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